Your pleasure is assured at Friendsvape. The following terms and conditions apply to the return and exchange.

For assistance with product returns and exchanges, contact us by email at or by phone at (+971 56 835 6524).

  • The products should be accompanied with a valid proof of purchase.
  • The products must be unopened, with all the original packaging intact. Once the product is opened or used, then refund or exchange is not applicable due to hygiene and personal safety.
  • Any unopened product bought from Friendsvape online stores can be exchanged within 14 days from the date of purchase.
  • Refund of products purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction or cash within Friendsvape stores.